Terms & Conditions

1. About these Terms

These Terms & Conditions (“Terms”) govern your access to and use of Filled, an online marketing education platform for wellness practitioners operated by:

By creating an account, accessing, or using Filled (the “Platform”), you agree to be bound by these Terms. If you do not agree, do not use the Platform.

2. What Filled is — and what it is not

Filled is a self-paced online education platform offering written curriculum and audit tools designed for wellness practitioners — yoga teachers, retreat leaders, breathwork facilitators, sound healers, and similar professionals — who want to learn marketing methods to fill their offerings.

The curriculum covers nine modules on topics including positioning, paid advertising on Meta, creative strategy, landing pages, email sequences, optimization, and scaling.

Filled is NOT:

• • A certified or accredited educational program. Completion of the curriculum does not constitute a recognized professional qualification, license, or diploma in marketing or any other field.
• • A guarantee of business success. The methods taught require consistent application, individual judgment, and adaptation to your specific context. Marketing results depend on many factors beyond the curriculum, including but not limited to: your existing audience, market conditions, the quality of your offerings, your pricing, and your effort.
• • A coaching service. While certain tiers include limited messaging with the founder, Filled does not provide guaranteed individualized business consulting, financial advice, legal advice, or psychological support.
• • A replacement for professional advice in marketing, accounting, legal, or business strategy. For specialized matters, consult appropriate licensed professionals.

The “Graduation Certificate” issued upon completion of all nine modules is a non-binding personal acknowledgment of curriculum completion. It holds no professional, academic, or legal value.

3. Eligibility

To create an account or subscribe to Filled, you must:

• • Be at least 18 years old, or have the explicit consent of a parent or legal guardian.
• • Provide accurate and current information when registering.
• • Have the legal capacity to enter into a binding contract under the laws of your country of residence.

Filled is intended for individual professional use by wellness practitioners. Group accounts, shared logins, or commercial reselling of access are not permitted (see Section 6).

4. Account and authentication

Account creation requires a valid email address. Filled uses passwordless authentication via “magic links” sent to your registered email.

You are responsible for:

• • Keeping your registered email address secure.
• • Promptly notifying us at cassandre@joinfilled.com of any unauthorized access to your account.
• • Ensuring that no other person uses your account.

We reserve the right to suspend or terminate accounts that violate these Terms, share login credentials, or attempt to circumvent the platform's protections.

5. Pricing, payment, and no-refund policy

5.1 — Available plans

Filled offers the following access plans (prices in EUR, VAT not applicable as a French micro-entreprise):

• • Module 1 (free): Free access to the first module, no payment required.
• • Whisper: 10 EUR / month — Full curriculum + 1 message per month.
• • Flow: 20 EUR / month — Full curriculum + 2 messages per week.
• • Immersion: 400 EUR / month — Full curriculum + 3 messages per week + two 60-minute calls per month.
• • Lifetime: 100 EUR — One-time payment for lifetime access to the curriculum (no messaging or calls).

Prices may be updated at any time. Existing subscribers will be notified of any price change at least 30 days in advance, and may cancel before the new price takes effect.

5.2 — Payment processing

All payments are processed securely through Stripe. By subscribing, you authorize Filled to charge the payment method you provide.

5.3 — Renewals and cancellations

Monthly subscriptions automatically renew unless cancelled. You may cancel at any time through your account settings; access continues until the end of the current billing period.

5.4 — Waiver of withdrawal right

Under European Union consumer law (Article L.221-28 of the French Consumer Code), digital content and services normally benefit from a 14-day right of withdrawal.

By subscribing or purchasing access to paid content on Filled, you EXPLICITLY WAIVE your right of withdrawal in exchange for immediate access to the curriculum. This waiver is required at checkout via a mandatory checkbox. Without this waiver, payment cannot be completed.

5.5 — No refund policy

Once access is granted following the waiver in Section 5.4, no refunds will be issued for any reason, including but not limited to:

• • Change of mind or dissatisfaction with the content
• • Inability to apply the methods taught
• • Technical issues caused by the user's environment
• • Cancellation of subscription before the end of a billing cycle

We strongly encourage you to try Module 1 (free) before committing to a paid plan.

5.6 — Exceptional cases

Refunds may be considered, at our sole discretion, in cases of:

• • Duplicate accidental payments
• • Failure to deliver promised content due to a fault on our side
• • Extraordinary technical issues preventing access for over 14 consecutive days

Such requests must be submitted to cassandre@joinfilled.com with relevant evidence within 30 days of the issue.

6. Use of the Platform

6.1 — Permitted use

Filled is intended for personal, individual professional use by the account holder. You may:

• • Access and view the curriculum on any number of personal devices associated with your account.
• • Apply the methods taught to your own wellness business.
• • Share publicly the fact that you are taking or have completed Filled.

6.2 — Prohibited use

You may NOT, directly or indirectly:

• • Share your account credentials with anyone else.
• • Allow another person to access the curriculum through your account.
• • Copy, download, screenshot, screen-record, or otherwise reproduce any portion of the curriculum, audit prompts, templates, or proprietary content for distribution outside your personal use.
• • Republish, resell, sublicense, or distribute any part of the curriculum, in original or adapted form, on any platform.
• • Use the curriculum to train artificial intelligence models or language models without our explicit written permission.
• • Reverse-engineer, decompile, or attempt to extract the underlying code or content structure of the platform.
• • Use Filled for any unlawful purpose or in violation of any applicable laws.

6.3 — Enforcement

The platform implements technical protections (content protection measures, anti-copy mechanisms) to safeguard intellectual property. Attempting to bypass these protections is a violation of these Terms.

We reserve the right to:

• • Suspend or terminate any account violating Section 6.2 without notice or refund.
• • Pursue legal action for damages caused by violations of intellectual property rights.

7. Intellectual property

7.1 — Ownership

All content on Filled — including but not limited to written curriculum, audit prompts, templates, video material, audio recordings, graphics, design elements, the “Filled” name and logo, the visual identity, and all underlying code — is the exclusive property of Cassandre Vidili and protected by French and international intellectual property laws (Code de la propriété intellectuelle, Berne Convention, etc.).

7.2 — License granted to subscribers

Upon valid payment, you receive a personal, non-exclusive, non-transferable, revocable license to access and use the curriculum for your personal professional development.

This license:

• • Does not transfer any ownership rights to you.
• • Cannot be sold, sublicensed, or transferred to another person.
• • Terminates automatically if you violate these Terms.
• • Terminates with your subscription (except for the Lifetime plan, which remains valid as long as Filled operates).

7.3 — Your contributions

If you submit feedback, suggestions, comments, or testimonials to Filled, you grant us a worldwide, royalty-free, perpetual right to use, modify, and publish such contributions for promotional or operational purposes — with attribution upon request.

8. Limitation of liability

8.1 — Educational nature of the service

Filled provides educational content. We do NOT guarantee:

• • That you will fill your retreats, workshops, or trainings.
• • That you will achieve specific revenue, lead, or business outcomes.
• • That the methods taught will work in your specific context, market, or country.
• • That paid advertising platforms (Meta, Google, etc.) will continue to function as described in the curriculum, given that these platforms evolve continuously.

Marketing results depend on multiple factors beyond our control, including: your existing audience, your offering quality, market conditions, your effort and consistency, and external economic factors.

8.2 — Limitation

To the maximum extent permitted by applicable law, our total liability to you for any claim arising out of or relating to these Terms or your use of Filled is limited to the amount you paid us in the twelve (12) months preceding the event giving rise to the claim.

We are not liable for:

• • Indirect, consequential, special, or punitive damages.
• • Loss of revenue, profits, business opportunities, or goodwill.
• • Damages caused by force majeure events (see Section 9).
• • Damages caused by your misuse of the platform or violation of these Terms.

8.3 — Statutory rights

Nothing in these Terms excludes or limits our liability for fraud, gross negligence, willful misconduct, or any liability that cannot be limited under applicable French and EU law.

9. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

• • Natural disasters, fire, flood, earthquakes
• • Pandemics, epidemics, public health emergencies
• • War, terrorism, civil unrest
• • Power outages, internet outages, cyberattacks
• • Strikes, labor disputes
• • Failure of third-party services we rely on (Supabase, Stripe, Resend, Vercel, Cloudflare)
• • Government actions, regulatory changes

If a force majeure event prevents normal operation for more than 30 consecutive days, you may request a pro-rata credit for unused subscription time at our discretion.

10. Termination

10.1 — Termination by you

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. The Lifetime plan does not require cancellation as it is a one-time purchase.

10.2 — Termination by us

We may suspend or terminate your account, with or without notice, if:

• • You violate any provision of these Terms.
• • You attempt to bypass technical protections of the platform.
• • You share your account credentials or distribute the curriculum.
• • Your payment method fails repeatedly without resolution.
• • We determine, in good faith, that your conduct harms the platform or other users.

In case of termination for violation, no refunds will be issued.

10.3 — Effects of termination

Upon termination:

• • Access to paid content ends immediately (or at the end of the paid period for voluntary cancellation).
• • Your account history (including messages with Cassandre and graduation status) remains accessible to you in read-only mode for 90 days, unless you request earlier deletion.
• • Lifetime plan holders retain access as long as Filled continues to operate.

10.4 — Discontinuation of the platform

Should Filled cease operations entirely, Lifetime plan holders will be notified at least 90 days in advance. We will make reasonable efforts to provide a downloadable archive of the curriculum for personal use.

11. Governing law and disputes

11.1 — Governing law

These Terms are governed by and construed in accordance with the laws of France, without regard to conflict-of-law principles.

11.2 — Mediation

Before initiating any legal proceedings, both parties agree to attempt amicable resolution through direct communication for at least 30 days, beginning with a written notice sent to cassandre@joinfilled.com.

If amicable resolution fails, EU consumers may use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

11.3 — Jurisdiction

Subject to mandatory provisions of the consumer's country of residence under EU law, any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Saint-Denis (Réunion), France.

For consumers residing in the European Union, mandatory consumer protection laws of their country of residence apply where applicable.

12. Changes to these Terms

We may update these Terms from time to time to reflect changes to our services, legal requirements, or operational needs.

When we make material changes:

• • We will notify subscribers at least 30 days in advance via email to your registered address.
• • The updated Terms will be published on /terms with a new “Last updated” date.
• • Continued use of Filled after the effective date constitutes acceptance of the updated Terms.

If you do not agree with the updated Terms, you may cancel your subscription before the effective date with no penalty.

Minor changes (typo corrections, clarifications without legal impact) may be applied without prior notice.

13. Miscellaneous

13.1 — Entire agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Cassandre Vidili regarding your use of Filled.

13.2 — Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full effect.

13.3 — No waiver

Failure by us to enforce any right or provision does not constitute a waiver of that right or provision.

13.4 — Contact

For any question about these Terms:

• • Email: cassandre@joinfilled.com
• • Address: 7 impasse des goélands, 97434 Saint-Paul, La Réunion, France
• • Response time: We aim to respond within 7 business days.

13.5 — Languages

These Terms are originally written in English. Translations may be provided for convenience, but in case of discrepancy, the English version prevails.